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| Descriptions |
Aligning Resources with Business Priorities:
Using Remedy’s Action Request System as a central repository for tracking all resources and the tasks they are working is the least expensive, easiest, and fastest way for management to have visibility into resource availability |
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Bug Reporting:
One way to lower IT costs and improve service delivery is to implement more effective processes. |
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ITIL V.3 and Managing Transaction Costs:
Managing transaction costs is the first topic discussed in Service Strategy, the 1st book in the ITIL V.3 series (page 3). |
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Leveraging Investments:
As compared with a standalone solution, if an IT Governance Suite was developed on the same platform and ran on the same platform as other IT tasking applications and was inherently integrated with those applications, the resulting benefits would be significant, without any added cost or effort. If that platform was a workflow engine, so much the better. If you could get all of these benefits for nothing, why would you want to license a standalone solution? Easily, quickly, and inexpensively incorporating IT Governance functionality into other internal processes makes a lot of sense. |
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| White Papers |
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